The diagnosis is the job. The repair is what follows from it.
Built-in refrigeration, professional ranges, wall ovens and integrated dishwashers across Greater Boston. We work out what has actually failed before anything is quoted, and we say plainly when a repair is not the right answer.
Line answered 24/7 · on site 8:00 am – 8:00 pm, seven days · licensed and insured
Service call
$95 flat, credited against the repair
On site
8:00 am – 8:00 pm, seven days
Dispatch line
answered around the clock
Based in
Watertown, covering the metro
The front of a stainless professional range, oven door open, heavy control knobs in a row
01 How this works
What you are agreeing to before anyone opens the appliance
$95The visit and the full diagnosis, credited against the repair
16Manufacturers, each with its own fault patterns
38Towns across Greater Boston with a page of their own
24/7Dispatch line, with engineers on site 8:00 am – 8:00 pm, seven days
A wire brush, pliers, screwdrivers and a bracket with small hardware laid out on a cloth
A price before the work, not after
The $95 covers the visit and the full diagnosis, and it comes off the repair once you approve it. What the repair costs is agreed before anything is taken apart.
Factory-approved parts
Parts to the manufacturer's own specification. Where a component is on a long lead time we say so at the point of quoting rather than after the appliance is in pieces.
Sixteen brands, properly
Sub-Zero and Wolf through to Gaggenau, La Cornue and U-Line. Not a list on a page — the fault patterns differ by brand and the diagnosis has to know which one it is looking at.
Straight about replacement
A twenty-year-old built-in is usually worth repairing against what it costs to replace. Sometimes it is not, and that is a conversation we would rather have early than late.
02 Sixteen manufacturers
Why the brand changes the diagnosis
A warm refrigerator is not one fault, it is a family of them, and which family depends on who built the appliance. A Sub-Zero built-in runs two independent sealed systems, so half of it failing tells you the compressor is fine. A Viking runs an auto-defrost control that costs four figures on its own, which means the fault has to be pinned rather than approached by substitution. A Bosch dishwasher will usually tell you where the blockage is if you read the code alongside the state of the sump.
None of that is available to a shop that treats every call as the same call. It is the reason this site is organised by manufacturer as well as by appliance.
A refrigerator with its lower panel removed, manifold gauges on the floor beside the exposed compressor
03 What we repair
Fourteen kinds of appliance, each with its own failure pattern
A warm compartment, a burner that will not light and a dishwasher that will not drain
are three different investigations. Pick the one that matches what yours is doing.
Greater Boston, in four parts that behave differently
A garden-level column in the Back Bay and a rear addition in Medford are not the same
job, and the access is usually the part that decides how long it takes.
Inner-ring kitchens are the tightest we work in. Brownstone and triple-decker conversions put built-in refrigeration into cavities that were never sized for it, and the single most common underlying cause of a warm unit here is a condenser with nowhere to reject its heat.
Metro West is where the large renovation kitchens are, and where we see full suites installed in one project. Appliances bought together tend to reach the end of their service life together, which is worth knowing before the second call in a year.
Salt air is the variable that separates the North Shore from everywhere else we work. Condenser coils and exposed fasteners corrode faster within a mile of the water, and a coil that would last a decade inland does not.
South Shore work runs seasonal. Coastal houses that sit empty through the winter come back to ice makers that have been standing with water in them for months, and that is a different failure from the same appliance in a house lived in year round.
Flame dropped out the moment I let go of the knob, every burner. He explained the thermocouple side of it in plain language, replaced the part, and stayed to test each burner twice before packing up.
Montgomery A. · Quincy
★★★★★
Every burner clicked when I turned one knob and I was sure the whole thing had gone. He said that is one ignition module doing it, not five failures, and had it swapped inside an hour. Enormous relief for what I had feared.
Persephone C. · Gloucester
★★★★★
Lower drawer leaking at the front corner, upper one perfect. First thing he asked was which drawer, because they are two separate machines. Lid seal. Had the part on the van, which nobody else I called even stocked.
Marcellus D. · Beverly
06 The visit
What actually happens, in order
Flame dropped out the moment I let go of the knob, every burner. He explained the thermocouple side of it in plain language, replaced the part, and stayed to test each burner twice before packing up. Montgomery A.
01
What it is doing, in your words
The first useful information is the symptom as you experienced it — which compartment, at what time of day, since when, and what changed just before. That conversation happens on the phone and it often narrows the visit before it starts.
02
Readings, not guesses
Temperatures against a probe rather than the panel readout. Fan behaviour with the door switch defeated. Defrost termination through a full cycle. The control board is checked last, because it is blamed first and is rarely the answer.
03
The number before the spanner
What has failed, what the part costs, what the labour involves, and what it would cost to walk away instead. You approve the figure before anything is dismantled.
04
Back the way we found it
Custom panels refitted, cabinetry unmarked, packaging taken away. On a built-in that has been boxed into joinery, getting it back in cleanly is a real part of the work and is treated as such.
Nut drivers, snips and a wire brush beside two cast metal hinge parts on a cloth
07 What it costs
The bands, before you ring rather than after
Every figure below is a range, because a single number is a promise nobody can keep before the appliance is opened. What is not a range is the $95: that is the whole cost of the visit and the diagnosis, and it comes off the repair.
Flat $95 service call covering the visit and full diagnosis, credited against the repair once you approve it.
The $95 covers the visit and a full diagnosis — not a glance and an estimate. If you go ahead with the repair it comes off the total. If you decide not to, you have paid for a proper diagnosis and you owe nothing further.
Is a twenty-year-old built-in worth repairing?
Usually, yes. A full-size built-in refrigerator replaces at a figure well into five figures once panels and installation are counted, and the components that fail on a unit of that age — fans, heaters, thermistors, gaskets — are a small fraction of that. The exception is a sealed-system failure on a unit that has other problems, and we will say so when that is the situation.
Do you work on brands other than Sub-Zero?
Sixteen of them. Wolf, Viking, Thermador, Bosch, Miele, Liebherr, Fisher & Paykel, JennAir, Dacor, BlueStar, Gaggenau, True, U-Line, Cove and La Cornue alongside Sub-Zero. Each has its own page setting out what actually goes wrong with it.
How far do you travel?
Greater Boston, from the North Shore down to the South Shore and out through Metro West. Thirty-eight towns have their own page; if yours is not listed it is still worth calling, because the boundary is about drive time rather than a line on a map.
Are you authorised by the manufacturer?
No, and we would rather say that plainly. We are an independent repair company. We fit parts made to the manufacturer's specification and we are not affiliated with, authorised by or endorsed by any appliance maker.
Are you licensed and insured?
Licensed, bonded and insured. We provide the licence number to customers on request rather than publishing it.
