★★★★★A solid sheet of ice under the bottom basket and the drawer would barely open. He said it was not failing to cool, it was failing to clear frost, which was blocking its own airflow. Defrost heater replaced. Obvious once someone explains it.
Wilhelmina C. · Newton
★★★★★Wash quality had been dropping off for a year and I could not say when it started. He lifted out a filter I did not know existed and it was half blocked. Cleaned, showed me how, and charged for the visit rather than inventing a part.
Serenity V. · Salem
★★★★★Self clean finished and the door stayed locked overnight. I had been about to force it. He said that is exactly what breaks the latch and the door together, found a blown thermal fuse, and had it open without a mark on anything.
Beatrix N. · Cambridge