Ice cream had gone soft while the display insisted it was cold enough. He put his own thermometer in for twenty minutes rather than taking the readout at face value, and found the control was reading four degrees optimistic.
Georgiana H. · Beverly
Freezer drawers, columns and the freezer half of a built-in.
Freezer Repair
Most freezer calls are the defrost circuit rather than the cooling. A freezer that holds around twenty degrees and goes no colder, with a sheet of ice under the bottom basket, is not failing to cool — it is failing to clear the frost that is now blocking its own airflow. That distinction is the whole diagnosis.
- Service call
- $95, credited
- On site
- 8:00 am – 8:00 pm, seven days
- Coverage
- Greater Boston
- Brands for this
- 5
What people describe
The symptoms that bring us out
- Solid ice under the lowest basket
- Holding near 20 degrees and going no lower
- Drawer runners frozen so the basket will not pull out
- Repeated defrost cycles that never clear anything
- Ice cream soft while the thermometer reads correctly
Who builds them
The same appliance fails differently by manufacturer
- Sub-Zero Built-in refrigeration that is meant to outlive the kitchen it sits in. Most of what we see is a twelve to twenty year old unit where one subsystem has aged out while everything around it is still sound.
- Viking Professional ranges and built-in refrigeration. Viking parts run expensive, so the diagnosis matters more here than on any other brand we carry.
- Liebherr Integrated and freestanding refrigeration, including some of the best wine storage made. European parts, so lead times matter as much as diagnosis.
- True Residential Commercial refrigeration engineering in a residential cabinet. Undercounter units, columns and wine storage.
- Thermador Star burners, steam and speed ovens, and column refrigeration. The cooktops are the reliable half; the electronics are where the calls come from.
On freezers
4.9out of 5
from 884 reviews across Greater Boston
A solid sheet of ice under the bottom basket and the drawer would barely open. He said it was not failing to cool, it was failing to clear frost, which was blocking its own airflow. Defrost heater replaced. Obvious once someone explains it.
Wilhelmina C. · Newton
Holding around twenty and going no lower no matter what I set. Thermostat read fine, so I assumed compressor and a big bill. He found a defrost cycle that ran and cleared nothing, traced it to the thermostat sensor. Relieved.
Ambrose L. · Gloucester
Book it, or ask first
The $95 covers the visit and the full diagnosis and comes off the repair once you approve it. If it turns out nothing should be repaired, we will say that too.