8 questions
Questions
The ones we are actually asked, answered the way we would answer them on the phone.
What does the service call cover?
The $95 covers the visit and a full diagnosis — not a glance and an estimate. If you go ahead with the repair it comes off the total. If you decide not to, you have paid for a proper diagnosis and you owe nothing further.
Is a twenty-year-old built-in worth repairing?
Usually, yes. A full-size built-in refrigerator replaces at a figure well into five figures once panels and installation are counted, and the components that fail on a unit of that age — fans, heaters, thermistors, gaskets — are a small fraction of that. The exception is a sealed-system failure on a unit that has other problems, and we will say so when that is the situation.
Do you work on brands other than Sub-Zero?
Sixteen of them. Wolf, Viking, Thermador, Bosch, Miele, Liebherr, Fisher & Paykel, JennAir, Dacor, BlueStar, Gaggenau, True, U-Line, Cove and La Cornue alongside Sub-Zero. Each has its own page setting out what actually goes wrong with it.
How far do you travel?
Greater Boston, from the North Shore down to the South Shore and out through Metro West. Thirty-eight towns have their own page; if yours is not listed it is still worth calling, because the boundary is about drive time rather than a line on a map.
Are you authorised by the manufacturer?
No, and we would rather say that plainly. We are an independent repair company. We fit parts made to the manufacturer's specification and we are not affiliated with, authorised by or endorsed by any appliance maker.
Are you licensed and insured?
Licensed, bonded and insured. We provide the licence number to customers on request rather than publishing it.
Can you come out today?
Sometimes. Engineers are on the road from 8:00 am to 8:00 pm every day including weekends, and the dispatch line is answered around the clock, so the honest answer depends on where you are and what the day already looks like. Call and we will tell you the truth rather than a slot we cannot keep.
What if the part has to be ordered?
We say so at the point of quoting, along with what we know about the lead time. European parts on brands like Liebherr and Gaggenau can run longer than the American manufacturers, and finding that out before the appliance is stripped down is the difference between a two-day repair and a two-week one.