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Built-in ice makers and the ice section of a refrigerator.

Ice Maker Repair

The shape of a bad cube tells you where the fault is before anything is opened. Hollow or dished sides mean the fill fell short of what the cycle expected. A cloudy white core is air and minerals driven ahead of the freezing front — a water quality story, not a mechanical one. Cubes that form perfectly and never drop are a harvest fault, which is the heater or the arm rather than the valve.

Service call
$95, credited
On site
8:00 am – 8:00 pm, seven days
Coverage
Greater Boston
Brands for this
5
Two hands lifting a white ice bin, part filled with cubes, out of a refrigerator compartment

What people describe

The symptoms that bring us out

  • Cubes forming but never releasing into the bin
  • Hollow or dished cubes that collapse when handled
  • Cloudy white centres in otherwise clear ice
  • Ice smelling of whatever is in the fridge
  • Bin filling far more slowly than it used to

On ice makers

4.9out of 5

from 1,643 reviews across Greater Boston

★★★★★

Cloudy cubes with white centres for months. He explained that is air and minerals coming out of the water rather than anything mechanical, checked the inlet, and sorted the filtering. First clear ice we have had since we moved in.

Millicent Y. · Gloucester

★★★★★

House had been shut up over the winter and the ice maker came back smelling of the fridge. He flushed the line, replaced a filter that had been standing wet for months, and explained what to do before we close the house next year.

Seraphina U. · Salem

★★★★★

Cubes formed perfectly and then just sat there. He said forming fine but never releasing points at the harvest side rather than the water valve, and it was the mould heater. Booked Tuesday, fixed Wednesday, ice on Wednesday night.

Peregrine J. · Boston

Book it, or ask first

The $95 covers the visit and the full diagnosis and comes off the repair once you approve it. If it turns out nothing should be repaired, we will say that too.

(617) 300-0906 8:00 am – 8:00 pm, seven days · line answered 24/7 Book