Sixteen manufacturers

Brands we service

Naming a brand is easy and means nothing on its own. Each page below sets out what actually goes wrong with that manufacturer's equipment and how the diagnosis differs — because it does differ, and that difference is most of the value of calling a shop that knows which one it is looking at.

Refrigeration

Sub-Zero Built-in refrigeration that is meant to outlive the kitchen it sits in. Most of what we see is a twelve to twenty year old unit where one subsystem has aged out while everything around it is still sound.
Liebherr Integrated and freestanding refrigeration, including some of the best wine storage made. European parts, so lead times matter as much as diagnosis.
True Residential Commercial refrigeration engineering in a residential cabinet. Undercounter units, columns and wine storage.
U-Line Undercounter refrigeration, ice machines and wine storage — the appliances that end up in islands, bars and butler pantries.

Cooking

Across the kitchen

Dishwashers

Cove Sub-Zero and Wolf built the dishwasher to go with their own kitchens. Newer than the rest of the field, so most units in Boston are still young.

What people said afterwards

4.9out of 5

from 1,576 reviews across Greater Boston

★★★★★

Front left burner sparked and sparked and would not catch. He checked gas first, then spark, then found the cap fouled and shorting the spark somewhere useless. Cleaned and reseated. He did not sell me an igniter I did not need.

Cassandra G. · Newton

★★★★★

The fresh food half kept creeping up to the mid forties overnight while the freezer sat perfect. He explained there are two separate cooling systems in there and only one had failed. Evaporator fan and defrost heater. Half the repair I was braced for.

Rosalind K. · Newton

★★★★★

A single burner burning yellow and lazy while the rest were fine. Spill had reached the port ring. Cleared it, checked the cap seating, and it burns blue and even again. He did not try to turn it into a bigger job.

Leopold F. · Brookline