Terms of service

The service call

A flat $95 covers the visit and a full diagnosis. It is credited against the repair if you go ahead. If you decide not to proceed, you have paid for the diagnosis and nothing further is owed.

Quotes

Repair costs are agreed with you before any work begins. Where a fault turns out to be different from what the diagnosis suggested — which happens occasionally once a panel is off — we stop and re-quote rather than continuing on the original figure.

Parts

We fit parts made to the manufacturer's specification. Where a component is on a long lead time we tell you at the point of quoting rather than after the appliance is in pieces.

Access

Built-in appliances sometimes have to come out of cabinetry to be worked on. We will say before starting where that is necessary and what it involves. Where cabinetry, panels or flooring were installed in a way that prevents safe removal, we will explain the limits rather than force it.

Independence

We are an independent repair company. We are not affiliated with, authorised by or endorsed by any appliance manufacturer, and we make no claim to training, certification or approval from one. Brand names on this site identify the equipment we service and nothing more.

Licensing

Licensed, bonded and insured. We provide the licence number to customers on request.