Upper cavity dead, lower one working perfectly. He separated what the panel was claiming from what the oven was actually doing, which sounds obvious but nobody else had. Element, not the board I had been quoted for elsewhere.
Drusilla W. · Beverly
Single and double wall ovens, including the self-clean lockouts.
Oven Repair
The call we get most on wall ovens is a door still locked hours after a self-clean cycle finished, and it is worth saying immediately that the door is not broken and forcing it will break it. The mechanism drives a bolt and a switch reports where that bolt ended up; the control will not release until instruction and report agree. What has usually failed is the thermal fuse or that switch.
- Service call
- $95, credited
- On site
- 8:00 am – 8:00 pm, seven days
- Coverage
- Greater Boston
- Brands for this
- 8
What people describe
The symptoms that bring us out
- Door locked long after the oven has cooled
- Temperature drifting low against an oven thermometer
- One cavity of a double oven dead while the other works
- Element glowing in patches rather than evenly
- Control panel unresponsive with the oven still hot
Who builds them
The same appliance fails differently by manufacturer
- Wolf Ranges, rangetops, wall ovens and hoods. Wolf failures are usually electrical or ignition-side, and they are usually cheaper to put right than owners expect.
- Thermador Star burners, steam and speed ovens, and column refrigeration. The cooktops are the reliable half; the electronics are where the calls come from.
- Miele Dishwashers, ovens and coffee systems built to a service interval rather than to a failure point. Most Miele calls are maintenance that was never done.
- Dacor Wall ovens, cooktops and downdraft ventilation, with more onboard electronics than most of the field.
- Bosch Dishwashers above all, plus wall ovens and integrated refrigeration. The quietest dishwashers in most Boston kitchens, and the ones owners notice fastest when something changes.
- Gaggenau Combi-steam ovens, Vario cooktops and integrated refrigeration. Low volume in Boston, and the fewer shops that service it the longer owners wait.
- JennAir Downdraft cooktops, wall ovens and built-in refrigeration, often installed as a full suite in one renovation.
- Viking Professional ranges and built-in refrigeration. Viking parts run expensive, so the diagnosis matters more here than on any other brand we carry.
On wall ovens
4.9out of 5
from 1,078 reviews across Greater Boston
Self clean finished and the door stayed locked overnight. I had been about to force it. He said that is exactly what breaks the latch and the door together, found a blown thermal fuse, and had it open without a mark on anything.
Beatrix N. · Cambridge
Everything I baked came out pale and slow. He put a thermometer in and showed me it was running well under what the dial claimed. Sensor rather than element, which he said is the usual answer and the cheaper one.
Alistair R. · Watertown
Book it, or ask first
The $95 covers the visit and the full diagnosis and comes off the repair once you approve it. If it turns out nothing should be repaired, we will say that too.