It refused to run a steam cycle with a full tank. He asked when it had last been descaled before touching anything, which turned out to be never. Descaled properly, checked the pump, and it has behaved since.
Cordelia H. · Wellesley
Sub-Zero · Gloucester, Massachusetts
Sub-Zero repair in Gloucester
The most exposed condensers we service are in Gloucester. A Sub-Zero that has never had its upper grille cleared will fail here years before the same unit would inland, and the single most valuable thing an owner on this coast can do costs nothing.
- Town
- Gloucester, 01930
- Service call
- $95, credited
- On site
- 8:00 am – 8:00 pm, seven days
- Dispatch
- Answered 24/7
The brand, in general
What goes wrong with Sub-Zero
Sub-Zero splits its cooling into two independent sealed systems on most built-ins, which is why a unit can hold a perfect freezer and drift warm on the fresh food side at the same time. That symmetry is diagnostic: it tells you the compressor is fine and sends you to the evaporator, its fan, and the defrost circuit that serves that half. The 500 and 600 series are still everywhere in Boston kitchens, and parts for both remain available, which is the question most owners actually want answered before they spend anything.
- Fresh food side climbing while the freezer stays cold — one of two sealed systems, not the whole unit
- Condenser packed with dust behind the upper grille, in a unit that has never had it cleared
- Defrost heater or thermistor failed, leaving a slab of ice under the lower basket
- Ice maker filling but not releasing, usually the mould heater or the harvest arm rather than the valve
Gloucester kitchens
The most exposed coastline we cover. Condensers here corrode faster than anywhere else on our list, and a unit that has never had its coil cleared will fail earlier than the same unit inland.
What we repair here
- Built-In Refrigerator Repair The 36 to 48 inch built-ins that a kitchen was designed around.
- Column Refrigerator Repair Separate refrigerator and freezer columns, usually installed as a pair.
- Undercounter Refrigerator Repair Islands, bars and butler pantries — the hardest thermal positions in the house.
- Freezer Repair Freezer drawers, columns and the freezer half of a built-in.
- Ice Maker Repair Built-in ice makers and the ice section of a refrigerator.
What people said afterwards
4.9out of 5
from 1,491 reviews across Greater Boston
The fresh food half kept creeping up to the mid forties overnight while the freezer sat perfect. He explained there are two separate cooling systems in there and only one had failed. Evaporator fan and defrost heater. Half the repair I was braced for.
Rosalind K. · Newton
Standing water in the bottom after every cycle. Ours is behind a custom panel and I dreaded it coming out. He read the code, checked the sump, found a blockage rather than a failed pump, and the panel never moved.
Archibald N. · Brookline